Refund Policy

Here are the professional, store-ready English versions for both your Terms of Service and Refund Policy for Aura Mart. These are written to meet international e-commerce standards while perfectly fitting a modern kitchenware and gadget store.

1. Aura Mart - Terms of Service

1. OVERVIEW

This website is operated by Aura Mart. Throughout the site, the terms “we”, “us” and “our” refer to Aura Mart. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). Please read these Terms of Service carefully before accessing or using our website.

2. ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction. A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

3. PRODUCTS AND SERVICES

We make every effort to display as accurately as possible the colors and images of our kitchenware, appliances, and gadgets that appear at the store. We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction. All descriptions of products or product pricing are subject to change at any time without notice.

4. ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. You agree to provide current, complete, and accurate purchase and account information for all purchases made at Aura Mart. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions smoothly.

5. SHIPPING AND DELIVERY

Orders are processed and shipped according to our standard timelines. While we strive to ensure timely delivery across Pakistan via Cash on Delivery (COD) and other standard payment methods, shipping delays caused by courier services, weather, or unforeseen logistical challenges are outside our direct control.

6. INTELLECTUAL PROPERTY

All content included on this site, such as text, graphics, logos, images, digital downloads, and product descriptions, is the sole property of Aura Mart and is protected by copyright laws.

7. CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates to our website.

8. CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

  • Email: [Your Store Email]

  • WhatsApp/Phone: [Your Contact Number]

2. Aura Mart - Refund & Return Policy

At Aura Mart, customer satisfaction is our top priority. We thoroughly inspect our kitchenware and smart tools before dispatch. However, if you are not entirely satisfied with your purchase, we are here to help with a smooth return and exchange process.

1. Return Window

  • You can request a return or exchange within 7 days of receiving your delivery. Requests made after 7 days will unfortunately not be eligible for a return or replacement.

2. Eligibility Criteria for Returns

To qualify for a return or exchange, your item must meet the following conditions:

  • The product must be unused, unwashed, and in the exact same condition that you received it.

  • It must be in its original packaging, including all boxes, tags, manual slips, and accessories.

  • Due to hygiene and safety reasons, kitchen tools or cookware that have come into contact with food or have been used cannot be returned.

3. Damaged or Broken Items (Defective on Arrival)

  • If your item arrives broken or damaged during transit, please contact our customer support within 24 hours of delivery.

  • Important: To help us verify the damage and send a replacement quickly, please provide a short unboxing video or clear pictures of the damaged item and packaging.

4. Refund Process

  • Once we receive your returned package and inspect the items, we will notify you regarding the approval or rejection of your refund.

  • Approved refunds will be processed and automatically transferred to your provided Bank Account, EasyPaisa, or JazzCash within 3 to 5 business days.

5. Shipping Costs for Returns

  • If you received a damaged, defective, or incorrect product, Aura Mart will cover all return shipping costs.

  • If you want to exchange or return an item simply due to a change of mind, the customer will be responsible for paying the return shipping charges.

6. Contact Us

To initiate a return or exchange, please reach out to our team:

  • Email: [Your Store Email]

  • WhatsApp/Phone: [Your Contact Number]

💡 How to Add These to Your Shopify Store:

  1. Go to your Shopify Admin > Settings (bottom left corner).

  2. Click on Policies.

  3. Paste the Refund Policy and Terms of Service into their respective text boxes.

  4. Replace [Your Store Email] and [Your Contact Number] with your actual business details, and click Save.